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Warranty

Thank you for choosing Freeinsup, our mission is to provide the clients with top quality products and best services. If you want to file a warranty claim or have any question please contact us at E-mail: info@freeinsup.com, and we will get back to you within the next 1-3 business days.

In order to complete your warranty claim, we will need a receipt or proof of purchase from you.

INFLATABLE PADDLE BOARDS (ISUPS)

2 Year Manufacturer Limited Warranty on all inflatable paddle boards (iSUPs) from date of purchase. We guarantee against any abnormal defect in workmanship and materials within this period. At our sole discretion we reserve the right to either have the defective part or product professionally repaired, or replaced with an equivalent product at no cost to you.

 

THIS WARRANTY COMMITMENT FOR PADDLE BOARDS, AND INFLATABLE PADDLE BOARDS (iSUPs) DOES NOT COVER CLAIM CONDITIONS SUCH AS;

  1. Damage or defects caused by impact with any materials or objects (rocks, docks, other boards, etc).
  2. Damage or defects caused by use outside of it's intended purpose.
  3. Damage or defects caused by normal wear and tear.
  4. Damage or defects caused by transport, loading, unloading, dropping, or out of water handling. Including marks left by over tightening transport straps.
  5. Damage or defects caused by heel dents also known as pressure dings.
  6. Damage or defects caused by inappropriate storage in temperatures over 90°F and under 32°
  7. Damage or defects caused by overheating as a result of exposure to direct sunlight while not in use.
  8. Damage or defects caused by wave impact and/or impact with ocean/lake floor.
  9. Damage or defects caused by storage of the board in closed, damp conditions (example a wet board bag).
  10. Boards used in rental, commercial, or teaching environment.
  11. Damage to fin or fin box caused by impact to the fin.
  12. Damage due to improper inflation (say you use an high-pressure air compressor to rapidly inflate your inflatable paddle board, which can cause damage).
  13. Damage or defects caused by natural events such as floods, earthquake, fire, etc.
  14. Damage or defects caused by improper mounting or adjustment of bindings or foot straps.
  15. Damage or defects caused by improper deflation operation.
  16. Any damage except manufacturing defects in material or workmanship.
  17. Any and all claims for consequential or incidental damages.
  18. All coverage under this warranty is void if any modification, change or alteration has been made to the product that is not specifically authorized in writing.

 

Repaired items will be subject to available parts. We will do our best to match colors and styles but we cannot guarantee that you will receive the exact product back.

PADDLES

2 Year Manufacturer Limited Warranty on all paddles from date of purchase. We guarantee against any abnormal defect in workmanship and materials within this period. At our sole discretion we reserve the right to either have the defective part or product professionally repaired, or replaced with an equivalent product at no cost to you.

THIS WARRANTY COMMITMENT FOR PADDLES DOES NOT COVER CLAIM CONDITIONS SUCH AS;

  1. Damage or defects caused by impact with any materials or objects (rocks, board, etc ).
  2. Chips, cracks or separation of the blade due to a result of impact with any object(s).
  3. Damage due to falling on the paddle.
  4. Paddle sinking.
  5. Damage or defects caused by use outside of it's intended purpose.
  6. Damage or defects caused by transport, loading, unloading, dropping, or out of water handling.
  7. Damage due to normal wear and tear.
  8. Damage or defects caused by wave impact and/or impact with ocean/lake floor.
  9. Improper installation of the handle.
  10. Breakage or damage as a result of over extending the adjustable shaft.
  11. Breakage or damage of adjustable mechanism due to improper use and/or maintenance.
  12. Paddles used in rental, commercial, or teaching environment.

BAGS

2 Year Manufacturer Limited Warranty on all bags from date of purchase. We guarantee against any abnormal defect in workmanship and materials within this period. At our sole discretion we reserve the right to either have the defective part or product professionally repaired, or replaced with an equivalent product at no cost to you.

THIS WARRANTY COMMITMENT FOR BAGS DOES NOT COVER CLAIM CONDITIONS SUCH AS;

  1. Tears, rips or holes caused by collision or abuse
  2. Zipper damage caused by misuse or improper care and maintenance.
  3. Damage due to normal wear and tear.

ISUP PUMPS (HAND & ELECTRIC)

2 Year Manufacturer Limited Warranty on all iSUP pumps from date of purchase. We guarantee against any abnormal defect in workmanship and materials within this period. At our sole discretion we reserve the right to either have the defective part or product professionally repaired, or replaced with an equivalent product at no cost to you.

For use with the Electronic iSUP pump please wait 5 minutes between filing inflatable boards or until the electric pump is not warm to the touch.

  1. Damage due to normal wear and tear.
  2. Damage or defects caused by inappropriate storage in temperatures over 90°F and under 32°F
  3. Damage or defects caused by transport, loading, unloading, dropping, or out of water handling. Including marks left by over tightening transport straps.

LEASHES

2 Year Manufacturer Limited Warranty on all leashes from date of purchase. We guarantee against any abnormal defect in workmanship and materials within this period. At our sole discretion we reserve the right to either have the defective part or product professionally repaired, or replaced with an equivalent product at no cost to you.

THIS WARRANTY COMMITMENT FOR LEASHES DOES NOT COVER CLAIM CONDITIONS SUCH AS:

  1. Damage or defects due to use outside of it's intended purpose.
  2. Damage due to normal wear and tear.
  3. Damage due to fin cuts.
  4. SUP leashes are not covered for use in the surf zone.