Return & Refund Policy

Returns

FreeinSUP prides itself on quality products and excellent customer service. Our aim is to exceed your highest expectations in terms of product quality and customer service.

WE DO NOT ACCEPT RETURN FOR FOLLOWING SITUATION：

ISUP had been used;
Damage or defects caused by use outside.
Accessories

All items must be unused with original packaging intact, in the condition as when you received it. And before return the item, you must contact our customer service at info@freeinsup.com first.

Customers cover the return shipping charges. There is No restocking fee for unwrapped package, and we will charge 10% of the price as restocking fee for opened item.

After we receive your return item, we will process your exchange or refund request in 1-3 business days.

Your Satisfaction is Guaranteed

We're confident that you'll be impressed by the quality of our inflatable stand up paddle boards, accessories.

30 days guaranteed

Please inspect your order upon receipt for apparent defects such as scratches and breakage.

If your order arrives damaged upon delivery, please report it to us within 24 hours by emailing us at info@freeinsup.com. It is vital that you contact us promptly so that we can coordinate the details with our shipper within the allowable time frame, and remedy the situation for you as quickly as possible.

You must contact us in 30 days otherwise the damage will not be identified as manufacturer defects or shipping damage and could not be covered by our warranty, we can't offer you a refund or exchange.

To complete your return, we require a receipt or proof of purchase.

Return address:

3000 Lawrence Expy, Santa Clara, CA 95051

(make sure email us before you send the package back)

Refunds (if applicable)

Once your return is received and inspected(we do not accept the inflated and used board.), we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven't received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you've done all of this and you still have not received your refund yet, please contact us at info@freeinsup.com.

Exchanges (if applicable)

We only replace items if they are defective or damaged in transit to you. If you need to exchange it for the same item, send us an email at info@freeinsup.com and we will do our best to help you out.