Free Shipping For All US Order | 2 Years Warranty | 3-7 Days Delivery

FAQ

 

E-Mail: info@freeinsup.com

 

Santa Clara, CA
3000 Lawrence Expy

 

Free shipping on all orders in US

 

Support forum provide for over 24h, every day.

Order Information

WHERE I CAN GET A REPLACEMENT CENTER FIN?

Check out our accessories page for the Fin you need –https://freeinsup.com/collections/isup-accessory

CAN I GET A DISCOUNT IF I BUY MULTIPLE BOARDS?

Yes, we do offer a buy2save60 discount. If you want to purchase 5 or more boards please contact us for wholesale pricing

WHICH EXPRESS MY ORDER BE SHIPPED BY?

The orders to USA are shipped via UPS, FedEx. The orders to Canada are shipped via Canada Post For other countries and regions, please feel free to contact us.

WHY MY PAYMENT DIDN’T GO THROUGH?

There's a chance to occur the payment failed for credit card. We would recommend PayPal which is a safer payment and has a higher transaction success rate.

DOES FREEINSUP SHIP INTERNATIONALLY?

LayoutHub is an easy page builder that helps merchants quickly set up an online store with any kind of page type by using our library of pre-designed layouts and blocks.

CAN I PAY ON A PAYMENT PLAN?

No, however you can purchase with a credit card. 

How To Video

HOW TO INFLATE FREEIN SUP
HOW TO CHANGE PRESSURE GAUGE OF FREEIN SUP
HOW TO MAKE THE VALVE STEM CORE UP
HOW TO DEFLATE FREEIN SUP
HOW TO ATTACH THE HOSE OF PUMP TO AIRVALVE
HOW TO INSTALL KAYAK SEAT TO A SUP

https://youtu.be/KwHRRWrU-4M

HOW TO SET TEH ELECTRIC PUMP

PRODUCT QUESTION

ARE THE INFLATABLE BOARDS DURABLE ENOUGH TO HAVE A DOG RIDE ON THEM?

All of our board are dog friendly and enough sturdy to against paws. While we would suggest the riders got enough skills to paddle with their pets.

WHICH BOARD DO YOU RECOMMEND FOR BEGINNERS?

We would recommend our explorer Inflatable SUP, which fits all skill levels, perfect for intercoastal or calm ocean, and it's also our most popular sup.

CAN THE EXPLORER BE FITTED WITH A KAYAK SEAT?

The kayak seat that can be used on both Freein 11'/10'2 Explorer and Freein kayak board. If you need order the separate kayak seat, please go to our accessories page–https://freeinsup.com/collections/isup-accessory

WARRANTY & REPAIRS QUESTION

 IF I DO NOT LIKE THE PRODUCT, CAN I RETURN IT?

YES! Of course you can! our isup offer free returns for 30 days, and a full 2-year warranty.

HOW TO REGISTER MY PADDLEBOARD FOR 2 YEAR WARRANTY?

The 2 years warranties are automatically activated on the day of purchase and are validated by retaining the original or a copy of your purchase receipt. The QR code register leaflet in the package is only for customers purchased on Amazon.

WHAT GLUE DO YOU RECOMMEND FOR ADHERING PATCHES?

You can repair the separate with the cement below: 

https://www.amazon.com/Kayak-Repair-plastic-system-universal/dp/B01CM1WDSG/ref=sr_1_5

 Or purchase epoxy Universal glue in your local store.

MY PRESSURE GAUGE DOESN'T WORK

Please make sure that attach the hose to the valve on the board properly and pumping with enough force. The needle won't move until the press reach 7PSI.

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